Apple has identified a specific issue affecting a small percentage of Mac mini (2023) devices equipped with the M2 chip. These units, manufactured between June 16, 2024, and November 23, 2024, may experience a failure to power on. If your device has encountered this problem, you can check its eligibility for the service program using the Serial Number checker provided by Apple. Eligible devices will be serviced at no charge by Apple or an Apple Authorized Service Provider.
It’s important to note that this program only applies to the specified Mac mini model, and no other models are included. To have your Mac mini serviced, you can choose from several options. First, you can visit an Apple Authorized Service Provider for an examination to confirm eligibility. Alternatively, you can make an appointment at an Apple Retail Store to discuss service options.
Should you have any questions or require further assistance, reaching out to Apple Support is recommended. Before service, please be aware that if your Mac mini has any damage that could hinder repair, those issues must be addressed first. It is possible that resolving such damage might incur additional costs. Finally, while this program provides valuable support, Apple may impose restrictions on repairs based on the original country or region where the purchase was made.
This service program does not extend the standard warranty of your Mac mini and covers eligible units for a period of three years following the initial retail sale. Please stay tuned for updates and ensure you check this information for any changes.
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